Build your courage and confidence
Is a thought provoking day when you explore what conversations you are avoiding and why. We work with proven strategies to calm nerves and play with different possible outcomes. Fear can be paralysing at worst, uncomfortable at best.
Participants who have attended this day have reported new found strength to speak up in a more appropriate way than previous to the course. They may have stayed quiet or festered or spoken up inappropriately beforehand. Now they have also found new levels of courage to actually ask for what they want with greater ease and confidence. Courageous conversations is all about building your levels of courage and confidence to have conversations you want to have.
This one-day course is designed for individuals who interact with other people. By this course you will generate an increase in customer and employee satisfaction and productivity.
What Will You Gain:
- How you effectively communicate with others and understand the probable impact that you have on them
- The importance of listening and asking great questions
- What body language is and how you can use it to increase rapport
- Notice the effect of your communication to give you greater choices
- How your self-image affects your work and how you can improve your self-image
- How, through your effective communication, you can demonstrate assertive behaviour
- How understanding, ‘Metaprogrammes’ will improve your communication with others and yourself
- How best to influence others
- How mentioning a weakness can be a strength
- Notice the positive effects of your communication by being purposefully confident